Faliam Privacy Notice

Last updated: October 1, 2020.

We care about your privacy and how information about you is used and shared, and we appreciate your trust. We have developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information.

This Privacy Notice describes how Faliam and its affiliates (collectively “Faliam”) collect and process your personal information through Faliam websites, services, online stores, and applications that reference this Privacy Notice (together “Faliam Services”). By using Faliam Services, you are consenting to the practices described in this Privacy Notice.

What Personal Information About Consumers Does Faliam Collect?

We collect your personal information in order to provide and continually improve our products and services. Here are the types of personal information we collect:

  • Information You Give Us: We receive and store any information you provide in relation to Faliam Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of Faliam Services.

  • Automatic Information: We automatically collect and store certain types of information about your use of Faliam Services, including information about your interaction with content and services available through Faliam Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Faliam Services.

  • For details on your personal information see the end of this privacy notice (section: Examples of Information Collected)

For What Purposes Does Faliam Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services.We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

  • Recommendations and personalization.We collect and use your personal information to provide personal recommendations while you use our site and services.

  • Comply with legal obligations.In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment, bank account information for identity verification, and information regarding resale licensing and other purposes.

  • Communicate with you.We use your personal information to communicate with you in relation to Faliam Services via different channels (e.g., by phone, e-mail, chat).

  • Fraud Prevention and Credit Risks.We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Faliam, and others. We may also use you financial information to undergo credit checking to assess and manage credit risks.

Does Faliam Share Your Personal Information?

Information about our customers is an important part of our business. We are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with our affiliates that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include processing payments on our online store and storing and delivering products. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

  • Business Transfers:As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Faliam, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

  • Protection of Faliam and Others:We release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of Faliam, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  • Faliam and its affiliates follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data and when processing payments online.

  • Our website offers security features to protect against unauthorized access and loss of data. You can control these features and configure them based on your needs.

  • It is important for you to protect against unauthorized access to your password and account. Be sure to sign off when finished using a shared computer.

What Information Can I Access?

You can access your information, including your name, business name, addresses, payment options, profile information, Faliam membership, security settings, bundles, order details, and purchase history in the account profile section of the website.

What Choices Do I Have?

Faliam Services also include settings that provide you with options as to how your information is being used.

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Faliam Services.

  • If you do not want to receive e-mail or other communication from us, please adjust your Customer Communication Preferences.

  • If you do not want to see internet-based ads, please adjust your Advertising Preferences.

  • If you want to browse our website without linking the browsing history to your account, you may do so by logging out of your account and blocking cookies on your internet browser.

To the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact Customer Service.

Examples of Information Collected

1. Information You Give Us When You Use Faliam Services

You provide information to us when you:

  • search or shop for products or services in our online store;

  • add or remove an item from your cart, or place an order through faliam.com;

  • view or use content on a device or through a service on a device;

  • provide information in “Your Account” (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us);

  • communicate with us by phone, e-mail, or otherwise;

  • compile products in our online store into Bundles;

  • provide and rate Reviews; or

  • employ product availability alerts, such as tracking status notifications.

As a result of those actions, you might supply us with such information as:

  • identifying information such as your name, email address, office, business name, dental license information, and phone numbers;

  • payment information;

  • your location information;

  • your IP address;

  • people, addresses and phone numbers listed in your Offices;

  • e-mail addresses of other people;

  • content of reviews and e-mails to us;

  • profile picture of photos, that goes to a comment shortly before; and

  • corporate and financial information

2. Automatic Information

Examples of the information we collect and analyze include:

  • the internet protocol (IP) address used to connect your computer to the internet;

  • login, e-mail address, and password;

  • the location of your device or computer;

  • content interaction information;

  • Faliam Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, your device location, and files such as the file name, dates, times and location of your images);

  • time zone settings;

  • purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like showing top selling products;

  • the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time; products and content you viewed or searched for; page response times, lengths of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); and

  • phone numbers used to call our customer service number.

3. Information from Other Sources

Examples of information we receive from other sources include:

  • I am thinking about information from the distributor in Utah and the company that handles your payment processes. Anyone else you are working with that you will be sharing information while the business is up and running?

4. Information You Can Access

Examples of information you can access through Faliam Services include:

  • status of recent orders (including subscriptions);

  • your complete order history;

  • personally identifiable information (including name, e-mail, username, password, and addresses on your account);

  • payment settings (including payment card information and 1-Click settings);

  • e-mail notification settings (including Product Availability Alerts, Delivers, reminders and newsletters);

  • recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);

  • Product bundles;

  • your subscription information, available services, and related settings, and communications and personalized advertising preferences;

  • content that you recently viewed;

  • Your Profile (including your product Reviews, Comments, Questions, Recommendations, Reminders and personal profile).