Objectives

• Streamline operations for both Dental and Ortho divisions while keeping them financially separate.

• Upgrade the online experience for easier navigation and purchasing.

• Implement a more efficient invoicing and payment system.

• Provide 24/7 customer support, especially for the outsourced team in the Philippines.

Implementation

The Faliam platform was introduced to Lollipop's operations, focusing on creating a unified yet distinctly managed system for their Dental and Ortho divisions. This involved improving online functionalities and introducing a more streamlined accounting process.

Key achievements

• Streamlined Business Divisions: Successfully unified Dental and Ortho operations on the same platform with separate accounting for each entity.

• Enhanced Online Experience: Upgraded the website for easier user navigation and online purchasing, incorporating team feedback.

• Efficient Accounting System: Implemented a new, more streamlined method for managing invoices and payments.

• 24/7 Customer Support: Provided round-the-clock customer service, catering to the needs of their outsourced team in the Philippines and ensuring timely assistance.

Outcomes

Lollipop experienced a transformation in their operational and financial management. The distinct yet unified system for Dental and Ortho divisions improved workflow efficiency and clarity in financial reporting. The enhanced online experience and streamlined accounting practices further contributed to the overall operational effectiveness.

Client feedback

"Lollipop's collaboration with the Faliam platform has significantly improved our operational efficiency. The ability to manage our Dental and Ortho divisions seamlessly under one platform, along with the enhanced online capabilities and efficient accounting system, has been invaluable. The 24/7 customer support, especially for our outsourced team, has been a game-changer, ensuring that we receive timely assistance whenever needed."

Conclusion

Lollipop's implementation of the Faliam platform is a prime example of how digital transformation can tailor to the specific needs of a healthcare business. By integrating their dental and orthodontic services under a unified platform with distinct accounting, Lollipop has streamlined its operations, enhancing both internal workflow and customer experience. The success of this project highlights the importance of adaptable digital solutions in improving operational efficiency, financial management, and customer engagement in the healthcare industry. Lollipop's experience underscores the significant benefits of technology in catering to specific business requirements and providing exceptional support across different time zones.